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1. Where is you store located?
Please feel free to drop by our two stories showroom in Tsim Sha Tsui, the heart of Hong Kong.
Shop A2, G/F, 16 Granville Circuit, Tsim Sha Tsui, Kowloon, Hong Kong
Tel : +852 2147 1381
Fax : +852 2147 1382
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2. What Are Your Store Opening Hours?
mon - sat : 12 - 9pm
sunday and public holiday : 12 -7pm
For any assistance (in store or online), our Customer Care team is on hand to help you.
Contact the team by e-mail at contact@houseforgoodies.com
or call: +852 2147 1381
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1. Do I need to set up an account to place an order?
You don’t need an account to place an order, but there are many benefits to doing so:
* Automatic selection of correct currency and calculation of any shipping, tax and duties charges
* Fast-track checkout using previous transaction details
* Items in your SHOPPING BAG are be saved for your next visit, from any device
* Open orders, order history and exchanges can be reviewed easily
To create an account, click LOG IN then SIGN UP in the top right-hand corner of the site. When you return, simply LOG IN
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2. I’ve forgotten my account password. What should I do?
Click LOG IN in the top right-hand corner of the site, then click “Forgot your password?”. Enter your email address or mobile number, and we will send you instructions on how to reset your password.
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3. Can I place order over the phone?
Yes. Simply call our Customer Care team on the following numbers:
+852 2147 1381
- For any assistance (in store or online), our Customer Care team is on hand to help you. Contact the team by e-mail at contact@houseforgoodies.com
or call: +852 2147 1381
- We accept the following payment methods:
For any assistance (in store or online), our Customer Care team is on hand to help you. Contact the team by e-mail at contact@houseforgoodies.com
or call: +852 2147 1381
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1. Is my order successful?
You will receive an Order Confirmation Email shortly after placing an order successfully. If you do not receive this email, please contact us at contact@houseforgoodies.com
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2. Can I change my order information after submission?
If you would like to make any change to an order you have placed, please contact us as soon as possible at contact@houseforgoodies.com
, with your Order Confirmation Email.
Once your order status has changed to “SHIPPED”, we will not be able to change your order.
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3. When will my order be shipped?
Your order will be shipped as soon as possible, subject to stock availability and quality checks.
In general :
| Hong Kong, Macau |
Approx. within 2 business days* |
* Shipment department do not operate on weekends and public holidays
For international order, please feel to contact us for delivery details.
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1. How can I track my order?
Soon after your order is dispatched, we will send you a Shipment Confirmation Email with the information of the courier used and the tracking number of your order in it.
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2. Which courier do you use?
We offer flexible delivery method, depending the cases. Here are the common option for delivery.
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Destination
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Items
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Courier
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Hong Kong / Macau
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Furniture & Lighting (10kg up)
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SF Express *
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Home Accessories
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SF Express (Self Pick up at stations) / Hong Kong Post Registered Mail
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* Please note the door to door delivery service for furniture & Lighting does not include stair climbing. It is involves extra charges for stair climbing. Please state in the delivery address.
For international order, please feel to contact us for delivery details.
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3. How long will my order take to arrive?
Here is the list of delivery time for different area zones and by different couriers:
| Zone |
SF Express |
Hongkong Post |
| Hong Kong |
approx. 3 business days |
-approx. 2-5 business days |
* Remote or outlying areas may take longer
* Your order may be delayed due to factors outside of our control (customs clearance procedures, long holidays, extreme weather.)
For international order, please feel to contact us for delivery details.
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4. Can Can I pick up in store?
Sure. For added convenience and flexibility, you can order online and collect your purchase personal-ly, or send a representative. Please let us know when and where you would like to pick up your items at least two days in advance. We will send you a notification email once your order is confirmed.
You can also simply select COLLECT AT STORE on the Shipping page at Checkout.
To collect your order, simply visit our shop and present your printed order confirmation and the credit card used, or a photo ID of your designated representative.
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5. Do I need to sign to receive my order?
Yes. All orders must be signed for at the time of delivery. In doing so, you accept the responsibility for the order from that moment on.
If the recipient is not the original purchaser, such as in the case of a gift delivery, then the recipient’s signature will be accepted by House for Goodies Limited as evidence of delivery and fulfilment of your order.
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6. Do I have to pay taxes and duties for International order?
Import tax and duties may be applicable, depending on the destination country. You are responsible for all import tax and duties.
The courier or your local post office will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time. Please contact us for shipment details at contact@houseforgoodies.com
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1. Can I return my item and get a refund?
All orders are non-returnable and non-refundable. We will send out the in-stock items within 2 working days. As for per-order items, the order confirmation will directly send to our supplier overseas, which cannot be revised.
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2. What if i get a defective/incorrect item?
All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers. Should you receive an item that is not in perfect condition, we will be happy to replace your product at no cost. Please contact us at contact@houseforgoodies.com
within 2 days of receipt, stating the problem and attach relevant photos if possible.
Items shipped without our consent may be refused upon delivery.
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1. Will the warranty be included?
The warranty eligibility will be subject to the relevant vendor or supplier’s policy. We will do our best to support and provide recommendations. Please contact us at contact@houseforgoodies.com for further information.
