Reindeer Hides

1. Where is you store located?
    門市在哪裡
 
Please feel free to drop by our two stories showroom in Tsim Sha Tsui, the heart of Hong Kong.
隨時歡迎大家親臨參觀我們位於尖沙咀的兩層門市

Shop A2, G/F, 16 Granville Circuit, Tsim Sha Tsui
尖沙咀 嘉蘭圍 16 號 地下 A2舖

Tel 電話     : +852 2147 1381
Fax 傳真    : +852 2147 1382
email 電郵 : contact@houseforgoodies.com
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2. What Are Your Store Opening Hours?
    門市營業時間

mon - sat : 12 - 9pm
sun and public holidays : 12 -7pm


For any assistance (in store or online), our Customer Care team is on hand to help you. Contact the team by e-mail at contact@houseforgoodies.com or call us at +852 2147 1381

如有任何查詢（關於門市或網上購物），歡迎電郵到 contact@houseforgoodies.com 或致電 +852 2147 1381 與我們的客戶服務聯絡。
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3. Do I need to set up an account to place an order?
    我需要建立賬戶才可以下單嗎

You don’t need an account to place an order, but there are many benefits to doing so :
不一定。你並不需要建立賬戶才可以下單，但建立賬戶亦有不少好處 :

* Automatic selection of correct currency and calculation of any shipping, tax and duties charges
* 自動為你揀選正確的貨幣以及計算所有運費、稅金及其他收費


* Fast-track checkout using previous transaction details
* 自動使用以往交易資料，使結賬更方便快捷


* Items in your SHOPPING BAG will be saved for your next visit, from any device
* 在不同電子裝置亦可查閱你儲存在購物車內的貨品


* Open orders and order history can be reviewed easily
* 方便查閱你過往所有訂單紀錄

To create an account, click Sign In/Join in the top right-hand corner of the site. When you return, simply LOGIN
只需要按選網站右上角 Sign In/Join 連結，即可建立賬戶。下次只需按 LOGIN，便可登入賬戶

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4. I’ve forgotten my account password. What should I do?
    如果我忘記了賬戶密碼，該怎麼辦

Click Sign In/Join in the top right-hand corner of the site, then click “Forgot your password?”. Enter your email address, and we will send you instructions on how to reset your password.

按選網站右上角 Sign In/Join，然後按 Forgot your password?，輸入你的電郵地址，我們會發出指示如何重設密碼
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5. Can I place order over the phone?


    我可以透過電話下訂單嗎

Yes. Simply call our Customer Care team on the following numbers : +852 2147 1381.
可以。只需要致電 +852 2147 1381 聯絡我們的客戶服務為你處理


At the moment, we accept the following payment methods :
現時我們接受以下付款途徑 :


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6. Is my order successful?

    如何知道我已成功訂購

You will receive an Order Confirmation Email shortly after placing an order successfully. If you do not receive this email, please contact us at contact@houseforgoodies.com
在成功訂購後，你將會收到訂單確認的電郵。如沒有收到確認電郵，請電郵與我們客戶服務聯絡  contact@houseforgoodies.com

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7. Can I change my order information after submission?
    我可以在確認訂購後更改我的訂單資訊嗎

If you would like to make any change to an order you have placed, please contact us as soon as possible at contact@houseforgoodies.com , with your Order Confirmation Email. Please note that once your order status has changed to “SHIPPED”, we will not be able to change your order.

如你希望在成功訂購後更改訂單資訊，請預備你的訂單確認電郵，盡快電郵我們為你處理。但如果你的訂單已經備註為「SHIPPED」 即已發送，我們將不能更改訂單任何資訊
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8. When will my order be shipped?


    我的訂單將會何時寄出

Your order will be shipped as soon as possible, subject to stock availability and quality checks.


一般訂單將會因應存貨數量而盡快發送

In general :

Hong Kong, Macau
 - Approx. within 2 business days
Shipment department do not operate on weekends and public holidays


For international order, please feel to contact us for delivery details at any time.

正常情況：
香港及澳門 - 大概2個工作天內 *
工作天並不包括週末及公眾假期
如需要發送到海外的訂單，請與我們聯絡查詢
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9. How can I track my order?
    如何追蹤我的訂單

Soon after your order is dispatched, we will send you a Shipment Confirmation Email with the information of the courier used and the tracking number of your order in it.

當你的訂單已發送，你將會收到發送確認電郵，內有派遞公司資料及你的貨物追蹤號碼
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10. Which courier do you use?

      是什麼派遞公司


We offer flexible delivery method, depending the cases. Here are the common option for delivery.

For Hong Kong / Macau   

Furniture & Lighting (10kg up)  | by SF Express*

Home Accessories | by SF Express (Self Pick up at stations) / Hong Kong Post Registered Mail

* Please note the door to door delivery service for furniture & Lighting does not include stair climbing. It is involves extra charges for stair climbing. Please state in the delivery address.



我們會因應不同的情況而使用不同的派遞公司，以下是通常使用的派遞公司
香港 / 澳門
傢具及燈飾 (10公斤以上) | 順豐快遞 *
家居飾品 | 順豐快遞 (順豐站自取) / 香港郵政

* 請注意 傢具及燈飾送貨上門的服務並不包括樓梯。如要上樓梯需額外付費，請在送貨地址上註明

For international order, there are many options for international shipping method during checkout.
需要發送到海外的訂單，會在結賬時有不同的國際派遞方法選擇

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11. How long will my order take to arrive?
      我的貨品會何時送達

Here is the list of delivery time for different area zones and by different couriers :

以下是不同的派遞公司送遞不同地區的所需時間

Hong Kong approx. 3 business days
香港大概3個工作天

* Remote or outlying areas may take longer 

* 偏遠地區及離島會需要更長的時間

* Your order may be delayed due to factors outside of our control (customs clearance procedures, long holidays, extreme weather.)


* 你的貨品有機會因我們不能控制的外在因素而延遲 (如海關程序，長假期，極端天氣等等)


For international order, there are many options for international shipping method during checkout. The shipping lead time for your order depends on the destination, as well as on the order value. Please find all the shipping information for your country during checkout.
需要發送到海外的訂單，會在結賬時有不同的國際派遞方法選擇，而送遞時間則會視乎所送地區而有所不同，請在結賬時查看屬於你地區的所有送遞資訊
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12. Can I pick up in store?
      我可以到門市取貨嗎



Sure.  For added convenience and flexibility, you can order online and collect your purchase personally, or send a representative. Please let us know when and where you would like to pick up your items at least two days in advance. We will send you a notification email once your order is confirmed.
當然可以。你可以親自或委託他人到尖沙咀門市取貨，只需要提前 2 天讓我們知道你將會何時到達，我們會預備好你的貨物



You can also simply type COLLECT AT STORE on the Shipping page at Checkout.
你亦可以於結賬時留言寫下「門市取貨」即可

To collect your order, simply visit our shop and present your order confirmation.

到達門市後需出示你的確認訂單電郵/ 訂單號碼
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13. Do I need to sign to receive my order?


      收取貨物時我需要簽名嗎

Yes. All orders must be signed for at the time of delivery. In doing so, you accept the responsibility for the order from that moment on.
需要。所有訂單都需要你的簽名作實，亦等同你同意所有訂單條款



If the recipient is not the original purchaser, such as in the case of a gift delivery, then the recipient’s signature will be accepted by House for Goodies Limited as evidence of delivery and fulfillment of your order.

如果你的訂單是為送禮用途，收件者的簽名將會成為是此訂單的證明
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14. Do I have to pay taxes and duties for International order? 


      我的海外訂單需要支付稅款嗎

Import tax and duties may be applicable, depending on the destination country. You are responsible for all import tax and duties. 


有機會需要進口關稅的，視乎不同的地方。你是需要負責所有的進口關稅

The courier or your local post office will contact you with further details for customs clearance. Please note that customs clearance procedures may delay the delivery time. Please contact us for shipment details at contact@houseforgoodies.com 

派遞公司或是當地郵局會聯絡你關於稅項的問題。請注意海關有機會影響到貨物送抵時間。如有任何查詢歡迎電郵到 contact@houseforgoodies.com 與我們的客戶服務聯絡
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15. Can I return my item and get a refund? 


      我可以退貨或退款嗎

All orders are non-returnable and non-refundable. We will send out the in-stock items within 2 working days. As for per-order items, the order confirmation will directly send to our supplier overseas, which cannot be revised.

所有的訂單均 不能退貨 或 退款。我們會在 2 個工作天內發送存貨產品。預訂的貨品將會直接到我們的品牌供應商訂購，這是不能更改的
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16. What if I get a defective/incorrect item?
      如果我收到損壞/ 錯誤的貨品怎麼辦

All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers. Should you receive an item that is not in perfect condition, we will be happy to replace your product at no cost. Please contact us at contact@houseforgoodies.com 
within 24 hours of receipt, stating the problem and attach relevant photos if possible
所有貨品在送出前，我們都會細心檢查有沒有損壞及錯誤。如果你在收貨後發現貨品有品質問題，請在 24 小時內電郵貨品相片到 contact@houseforgoodies.com ，我們樂意為你更換貨品
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17. Will the warranty be included?



       貨品會有保養期嗎

The warranty eligibility will be subject to the relevant vendor or supplier’s policy. We will do our best to support and provide recommendations. Please contact us at contact@houseforgoodies.com for further information.

保養期將會因應各品牌的政策，當然我們會提供最合適的貨品保養方法及支援。如有更多的查詢請電郵致 contact@houseforgoodies.com 與我們的客戶服務聯絡